Effective Date:

Feb 19, 2024

At

RENOVAS SOLUTION LLC

We respect and value your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in other ways. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect information directly from you, automatically through our systems, and from third-party tools.

1.1 Personal Information You Provide

Name

Email address

Phone number

Business details

Uploaded files or attachments

Messages entered into our forms, AI tools, or support channels

Transaction or billing information (if applicable)

1.2 Technical & Automatic Data

IP address

Browser type and version

Device information

Cookies and tracking technologies

Pages viewed, time spent, clicks, and usage patterns

1.3 Usage & Interaction Data

How you interact with our website, chatbots, AI systems, and forms

Lead and appointment activity

Communication logs (email, SMS, call metadata)

1.4 SMS Compliance Clause

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing to subcontractors in support services. such as customer service is permitted.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

2. How We Use Your Information

We use your information for business operations typical of AI-driven lead-gen and contractor appointment-setting agencies:

To provide and maintain our services

To deliver AI-powered insights, automation, and workflows

To generate, qualify, and set appointments with leads

To improve website functionality and user experience

To process payments or transactions

To send updates, confirmations, and relevant communications

To improve internal AI workflows (never training public AI models)

To comply with legal obligations

For analytics, troubleshooting, and service improvement

For marketing and retargeting (where legally allowed)

3. Information Sharing & Disclosure

We only share data with trusted third-party service providers necessary to operate our business:

3.1 Third-Party Services We Use

AI Providers: OpenAI

CRM: GoHighLevel

Automation: Make/Zapier

Analytics: Google Analytics, Meta Pixel

Hosting & Security: Google Cloud, AWS, Cloudflare

Email & SMS: Mailgun, SendGrid, Twilio

Payment Processors: Stripe, WHOP

Each provider processes data under its own privacy policy.

3.2 SMS Non-Sharing Guarantee (Preserved from Your Policy)

SMS opt-in data, phone numbers, and consent information
will never be shared with third parties except subcontractors required for customer service or service delivery.

3.3 Legal Obligations

We may disclose information to comply with:

Subpoenas

Court orders

Law enforcement requests

Legal processes

4. Cookies & Tracking Technologies

We use cookies and tracking tools to:

Improve website performance

Personalize the user experience

Analyze traffic patterns

Conduct retargeting (where legally allowed)

You may disable cookies in your browser settings, but certain features may not work properly.

5. Data Retention

We retain data for 12 months, or as long as the account is active or legally required.
Users may request earlier deletion (subject to verification).

6. Data Security

We use industry-standard safeguards, including:

SSL encryption

Encrypted databases

Secure hosting (AWS/Google Cloud)

Firewall & Cloudflare protection

Access controls and role-based permissions

Multi-factor authentication

Regular monitoring

No method of transmission is 100% secure, but we follow best-practice security protocols.

7. International Data Transfers

Your data may be transferred to:

United States

European Union

Regions where our providers operate

We use Standard Contractual Clauses and other safeguards to ensure compliance with GDPR and international regulations.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access your personal data

Correct inaccurate information

Request deletion

Withdraw consent

Opt out of marketing

Opt out of automated decision-making

Restrict data processing

Request a copy of your data (data portability)

To exercise your rights, email: [email protected]

9. Children’s Privacy

Our services are not intended for individuals under 16.
We do not knowingly collect data from minors.

10. Changes to This Privacy Policy

We may update this policy periodically.
Changes will be posted with an updated Effective Date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, contact:
[email protected]
123 Main Street, Albuquerque, NM 87101